Frequently Asked Question

How does TALY work? -

It's really simple, create an account and start browsing a broad range of brands that offer SUBSCRIPTIONS to be purchased on a subscription basis. You will receive this product weekly/monthly/bi-monthly depending on your preference.

Can I send a subscription as a gift? +

At the moment you can only send home-delivery subscriptions as a gift by changing the recipients address, however, we are currently working on our gifting section and will keep you updated on development!

How do I edit my subscriptions? +

You can edit your subscription by simply clicking into the subscription in your account and make amendments to the frequency or package that you are subscribing to.

Can I pause my subscription? +

At the moment there is no way to pause your subscription you simply just have to unsubscribe, we do hope that you will re-subscribe in the near future.

How do I cancel my subscription? +

We will be sad to see you go, however, it is as easy as just a click. Our platform is hassle free and you can cancel anytime.

How often / when will I billed for my subscription? +

If you order a monthly subscription you will be billed for your purchase when you first place the order and then again 30 days after. If you order a weekly subscription you will be billed the day of purchase and then again 7 days later.

Who do I contact about delivery queries? +

We are an independent company and are not involved with the delivery companies chosen by the retailer in question. Please contact us on our customer support (nfo@talysubscriptions.com) regarding your delivery, we will pass this also on to the retailer you have subscribed to about your delivery queries.

I have a suggestion for subscription offerings, who do I send my suggestion to? +

Sounds great, please send us all recommendations to the info@talysubscriptions.com email and we will strongly consider your recommendation.

I would like to partner with TALY, who do I contact? +

Great! We'd love to work with you. Just send us an email to info@talysubscriptions.com with a brief description of your products, some info about your business and we will be in touch with you as soon as possible.

My question was not answered here, what do I do next? +

No problem! You can contact us by email on info@talysubscriptions.com. We will get back to you as quickly as possible.